TERMS AND CONDITIONS OF SALE

SCOPE AND CONTRACTING SELLER

These Terms of Sale apply to remote sales made through or following an enquiry on the Website. For one-of-one original artworks and artist commissions, the contracting seller is Wiktoria Maria Florek Maceluch, acting as a self-employed professional artist (autónoma), NIF 10242511J, professional address Carrer d’Alemanya 43, 2-2, 08201 Sabadell, Barcelona, Spain (“the Artist-Seller”). VICO FLOÉ, S.L. operates the Website and may separately contract experiences, collaborations or other services only where it is expressly identified as the supplier in the accepted written offer, invoice or agreement. The applicable contracting party is called the “Seller” in these Terms and must be identified consistently in the Order, invoice, payment instructions and authentication documentation. “Collector” means the person or entity placing the Order. A “Consumer” is a natural person acting mainly outside a trade, business, craft or profession.

ENQUIRIES, OFFERS AND CONTRACT FORMATION

Website descriptions and private conversations are invitations to enquire, not binding offers, unless expressly stated otherwise.

We will issue a written offer, commission agreement, order summary or invoice describing the work or service, price, applicable taxes, payment schedule, delivery or performance estimate, shipping arrangement and material exclusions.

The Collector should check all details and correct errors before accepting. A binding contract is formed when we expressly confirm acceptance in writing after receiving the Collector’s acceptance and any required initial payment. Automated payment acknowledgement alone does not constitute acceptance unless it says so expressly.

We may decline an enquiry before contract formation, including where a work is unavailable, information is incorrect, payment cannot be verified, sanctions or export restrictions apply, or the request conflicts with artistic or legal requirements.

ARTWORK DESCRIPTION AND ARTISTIC CHARACTERISTICS

Each original work is unique and handmade. Minor irregularities, visible layers, texture, impasto, edge treatment, material variation and changes in appearance under different light, viewing angle or distance are inherent artistic characteristics, not defects. Screen colour, scale and luminosity may differ from the physical work. Collectors should request additional photographs, video, samples or a viewing if colour matching is decisive.

Dimensions, materials, framing, hanging systems and orientation will be stated in the accepted Order. Images are illustrative unless identified as the exact work being sold. Fluorescent pigments and other artist materials may change gradually with light exposure and time; reasonable conservation instructions will be supplied where relevant.

COMMISSINS AND APPROVALS

 A commission is created in the artist’s authorship and practice, not as mechanical fabrication to an exact digital rendering. The accepted commission agreement will identify the artistic brief, site or spatial information, approximate dimensions, materials, milestones, consultation and approval points, production window, installation scope and any client dependencies.

– The Collector must provide accurate measurements, access information, structural limitations, photographs, drawings and other requested site information. Unless expressly included, the Seller does not provide structural engineering, electrical works, wall reinforcement or building permits.

– Changes requested after approval or after production begins may affect price and timing and require a written variation.

– Creative decisions not reserved for Collector approval remain with the artist. Natural evolution during creation is part of the commissioned process.

– If the Collector delays information, approvals, access or payment, deadlines extend reasonably and documented additional costs may be charged.

PRICES, VAT AND INVOICES

Prices are stated in euros unless the accepted Order says otherwise. For Consumers, the total price will be stated inclusive of applicable VAT and mandatory charges before the contract is formed. For business Collectors, prices may be stated exclusive of VAT where clearly indicated. Qualifying original artworks supplied in the Spanish VAT territory by Wiktoria Maria Florek Maceluch as their author are invoiced at the reduced Spanish VAT rate of 10%, subject to Article 91 of Law 37/1992 and the statutory definition of an artwork. Services, mixed supplies, supplies by another contracting entity and supplies outside that territorial treatment may be subject to a different rate, exemption, reverse charge or destination-country rules. The invoice will show the treatment legally applicable at the tax point.

Intra-EU business customers must provide a valid VAT number and any evidence reasonably required for reverse-charge or exempt treatment. Exports and other zero-rated or exempt supplies are conditional on legal requirements and documentary proof. If information provided by the Collector is inaccurate or tax becomes payable, the Collector remains responsible for amounts lawfully due, without prejudice to mandatory consumer price protections.

PRICES, VAT AND INVOICES

Accepted methods are bank transfer and secure card payment through BBVA, REVOLUT or the BBVA / REVOLUT card-payment gateway/payment link identified in the offer or invoice. Available methods may depend on country, amount and fraud-prevention requirements. Payment is complete only when cleared funds are received. The named beneficiary of the bank account or payment request must match the Seller identified in the Order and invoice. Bank charges imposed by the Collector’s bank are borne by the Collector; the Seller bears charges imposed by its own bank unless agreed otherwise.

Card data is entered directly into the secure environment provided by BBVA or  REVOLUT and/or its contracted card-processing infrastructure. Neither VICO FLOÉ nor the Artist-Seller receives or stores full card numbers or card security codes. BBVA or REVOLUT and relevant payment-network providers apply their own security, strong-customer-authentication, fraud-prevention and privacy procedures. The Collector must not send card details by email, contact form or WhatsApp.

Any deposit, reservation payment, instalment plan and due date will be stated in the accepted Order. A term describing a payment as non-refundable applies only to the extent permitted by law and does not remove statutory cancellation, conformity or refund rights. Late payment may suspend work or delivery after reasonable notice. Statutory late-payment rights may apply to business Collectors.

TITLE AND AUTHENTICITY

Ownership of a physical artwork transfers only after the Seller has received the full price and all agreed charges, unless mandatory law provides otherwise. Risk transfers as stated in clause 2.10. Each original artwork will be supplied with the authentication documentation specified in the Order. The work may be recorded in the WMFM archive as held in a private or corporate collection, subject to the Privacy Policy.

COPYRIGHT, IMAGES AND RESALE

Purchase of an Artwork transfers ownership only of the physical Artwork. All copyright, intellectual-property rights, moral rights and reproduction rights in the Artwork remain with the artist, Wiktoria Florek, unless expressly transferred under a separate written agreement.

The purchaser may privately own, display and resell the physical Artwork. Purchase does not grant the purchaser any right to reproduce, copy, modify, adapt, publish, distribute, create derivative works from, manufacture merchandise from, commercially exploit or otherwise use the Artwork or images of it without the artist’s prior written permission, except where permitted by mandatory law.

The artist may continue to photograph, document, publish, exhibit and use images of the Artwork for archival, editorial, portfolio, exhibition, publicity and promotional purposes, subject to applicable privacy rights. Ownership of the physical Artwork does not transfer ownership of the photographs or other images created by or for the artist.

Any qualifying resale of the Artwork is subject to the artist’s statutory resale right (droit de suite / derecho de participación) and to the royalty rates and procedures established by the law applicable to that resale. Where Spanish law applies, this right arises for qualifying resales with a sale price of at least €800, excluding taxes, where an art-market professional—such as a gallery, auction house or art dealer—participates as seller, purchaser or intermediary.

The purchaser must not represent that copyright is transferred with the Artwork. When reselling or transferring the Artwork, the purchaser should provide the Certificate of Authenticity to the subsequent owner and inform any participating art-market professional of the identity of the artist and the potential application of the artist’s resale right.

PRIVATE RESELS

Where a resale is not subject to the statutory Artist’s Resale Right because no art-market professional participates, the purchaser agrees to notify the Artist in writing before completing the resale and to pay the Artist a contractual resale royalty equal to 5% of the resale price, excluding VAT and other applicable taxes.

The royalty shall be paid within fourteen (14) days after completion of the resale. Upon reasonable request, the purchaser shall provide documentary evidence sufficient to confirm the resale date and price.

No contractual private-resale royalty shall be payable where the Artwork is resold for less than its original acquisition price. Where the statutory Artist’s Resale Right applies, no additional contractual private-resale royalty shall be payable.

As a condition of the transfer, the purchaser shall require the subsequent purchaser to accept this private-resale provision in writing and shall transfer the original Certificate of Authenticity with the Artwork.

This contractual obligation applies only to the extent permitted by applicable law, is separate from the statutory Artist’s Resale Right and is intended to benefit the Artist, Wiktoria Florek, who may enforce it directly.

PACKAGING, SHIPPING, CUSTOMS AND DUTIES

Packing, crating, transport, courier, art handler, installation and storage are included only if the accepted Order says so. Shipping quotations are estimates until the work, destination, access requirements and carrier are confirmed. We may adjust an estimate before acceptance or agree a documented variation if the Collector later changes the destination or requirements.

International shipments may require export, import, cultural-goods, sanctions, customs or materials documentation. Unless the Order expressly states that delivery is duties paid, the Collector is the importer of record and is responsible for destination-country import VAT, customs duty, brokerage, handling, inspection, storage and similar charges. These amounts are not paid to or controlled by the Seller. The Seller will declare the transaction accurately and will not understate value or mark a commercial shipment as a gift.

The Collector must provide correct consignee, tax and customs information promptly. Customs clearance delays are outside our direct control. Refusal to pay lawful import charges does not by itself cancel the Order; any recoverable return, storage, duty or disposal costs may be deducted from a lawful refund, subject to mandatory consumer law. 

DELIVERY, RISK AND ISURANCE

Production and delivery dates are good-faith estimates unless expressly guaranteed in writing. We will notify the Collector of material delay. For a Consumer sale, risk of loss or damage passes when the Consumer or a third party designated by the Consumer (other than the carrier) physically receives the goods, except where the Consumer independently commissioned a carrier not offered by us and the law provides otherwise. For a business Collector, the accepted Order may specify a different Incoterm or risk-transfer point.

Where the Seller arranges transport, the shipment will be professionally packed and transit insurance will be arranged for the amount and on the conditions stated in the Order. Insurance is subject to carrier/insurer terms and exclusions; it does not limit the Consumer’s mandatory rights against the Seller. After risk passes, the Collector is responsible for appropriate fine-art/property insurance, security, environment and conservation.

On delivery, inspect the exterior before opening where reasonably possible, photograph any impact or moisture, retain all packaging, and notify us promptly at hello@wiktoriaflorek.com. Do not repair or discard a damaged work or packaging before instructions. Prompt notice assists the claim but does not shorten any mandatory statutory period. 

INSTALLATION AND ACCESS

Installation is included only if stated. The Collector is responsible for safe access, permissions, suitable walls/substrates, disclosed hazards and an appropriate site. Unless expressly contracted, the Seller is not responsible for third-party installers selected by the Collector. Cancellation, waiting time, redelivery, special lifting or access costs caused by inaccurate site information may be charged where reasonable and documented.

CONSUMER RIGHT OF WITHDRAWAL

 If a Consumer concludes a distance or off-premises contract for a ready-made work, the Consumer generally has 14 calendar days from physical receipt to withdraw without giving a reason. To exercise the right, the Consumer must send an unequivocal statement to the Seller identified in the Order, at Carrer d’Alemanya 43, 2-2, 08201 Sabadell, Barcelona, Spain, or hello@wiktoriaflorek.com before the period expires. The model form in Appendix A may be used but is not obligatory.

The Consumer must return the work without undue delay and no later than 14 days after communicating withdrawal. Unless the Seller offered to bear it, the Consumer bears the direct return cost, including appropriate fine-art packing, insurance and trackable transport. Because artworks can be high-value, non-standard and fragile, that cost may be significant; an estimate or calculation method will be supplied before purchase where legally required and reasonably possible.

We will reimburse payments received for the withdrawn goods, including the least expensive standard outbound delivery offered, without undue delay and within 14 days after being informed. We may withhold reimbursement until the goods are received or the Consumer supplies evidence of return, whichever occurs first. Reimbursement uses the original payment method unless otherwise agreed and carries no fee from us. The Consumer is responsible only for diminished value caused by handling beyond what is necessary to establish the work’s nature, characteristics and functioning.

EXCEPTIONS AND SERVICES

The statutory withdrawal right does not apply where an applicable legal exception is satisfied, including goods made to the Consumer’s specifications or clearly personalised. A commission is not treated as exempt merely because it is unique: the relevant accepted Order must show that it is genuinely made to the Collector’s specifications or clearly personalised, and the Collector must be informed before becoming bound.

For services requested to begin during the withdrawal period, performance begins early only after the Consumer’s express request where required. If the Consumer then withdraws before completion, the Consumer may owe the proportionate amount for services already supplied. The right is lost after a service is fully performed only where the statutory requirements—including prior express consent and acknowledgement—are satisfied. The Portal™ and mixed artwork/experience projects require a project-specific agreement addressing these points.

CONFORMITY, REMEDIES AND RETURNS

Goods supplied to Consumers benefit from the mandatory legal guarantee of conformity under Spanish and applicable EU consumer law. Nothing in these Terms replaces or reduces it. If a work is damaged, incorrect or otherwise non-conforming, contact us with the order details and evidence. Available remedies—including repair where artistically and materially appropriate, replacement where possible, price reduction or termination/refund—depend on mandatory law and the nature of a unique artwork. A remedy will not be refused solely because the work is one-of-one.

A change of mind outside the statutory withdrawal right is accepted only if expressly offered in the Order. No “final sale” label removes mandatory withdrawal or conformity rights. Returns require protective packing and agreed handling instructions to safeguard the work.

CANCELLATION OF COMMISSIONS AND PROJECT SUSPENSION

Commission cancellation, kill fees, transfer of work-in-progress, material costs and rescheduling will be set out in the commission agreement. Any amount retained must be legally valid and proportionate, taking account of work performed, committed third-party costs, reserved capacity and the possibility of mitigation. The Seller may suspend performance for material non-payment, unsafe conditions, unlawful instructions or serious breach after notice where appropriate.

FORCE MAJOR

Neither party is liable for delay or failure caused by events beyond reasonable control, such as severe illness, natural disaster, fire, war, embargo, epidemic measures, transport shutdown, customs hold, government restriction or critical supplier failure. The affected party will notify the other and take reasonable mitigation steps. Consumer rights relating to excessive delay, impossibility and refunds remain unaffected.

LIABILITY

Nothing excludes liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, or mandatory consumer rights. Subject to that rule, the Seller is not responsible for indirect or unforeseeable loss, loss caused by misuse, unsuitable installation, undisclosed site conditions, failure to follow care instructions, normal ageing of artist materials, or events after risk passes. Any limitation agreed with a business Collector will be stated in the project agreement and must be interpreted under applicable law.

SANCTIONS, EXPORT CONTROLS AND ATI-FRAUD CHECKS

We may conduct proportionate identity, payment-source, sanctions and fraud checks, particularly for high-value or cross-border transactions. We may request identification, beneficial-owner, billing, delivery or provenance information reasonably necessary to comply with law, banking, insurer or carrier requirements. We may refuse or suspend a transaction where required by law.

COMPLAINTS AND DISPUTES

Send complaints to hello@wiktoriaflorek.com with the Order reference and requested resolution. We aim to acknowledge promptly and seek an appropriate resolution. The former European Commission Online Dispute Resolution platform has been discontinued and is therefore not referenced as an active complaint channel.

Spanish law governs the contract, without depriving a Consumer of mandatory protections of the country of habitual residence. Consumer jurisdiction is determined by mandatory law. For Collectors acting in business, the courts of Barcelona, Spain have exclusive jurisdiction unless the accepted Order contains a valid arbitration or jurisdiction agreement. 

WIKTORIA MARIA FLOREK MACELUCH
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